Mardi 10 décembre Les bonnes pratiques pour bien accueillir mes clients

Customer service is at the heart of your accommodation's quality stakes. This comprehensive training course will enable you to master every stage, from booking to post-departure follow-up. You'll discover how to manage the upkeep of your accommodation, by identifying the need for work and organizing it efficiently. Finally, you'll learn how to promote your region by creating local partnerships to offer your guests a unique experience.

OBJECTIVES:
→ Improve your competitiveness: Stand out from the competition thanks to quality hospitality.
→ Increase your occupancy rate: Build customer loyalty and attract new bookings.
→ Develop your professional network: Create partnerships with local players.

A FEW WORDS ABOUT ARIANE
A consultant, auditor and trainer in tourist accommodation, Ariane puts all her experience and expertise into optimizing the customer experience by taking care of people and nature. She helps to improve the quality of services offered to travelers with rigor and lightness.